Support

Need help with your Tredsy account, a scheduled post that didn't go live, or connecting your Threads account? Write to us — a real person reads every message.

Before you write — quick answers

My scheduled post didn't publish

Open the post in Tredsy: the status badge tells you what happened.

• Failed — Threads rejected the post (usually expired access token or a content rule). Reconnect the account in Settings → Threads accounts → ··· → Reconnect and tap Retry on the post.
• Publishing for more than a few minutes — Threads is rate-limiting us. The next worker run will retry automatically; no action needed.
• Still says Scheduled after the planned time — write to us with the post's planned time and Threads username so we can look at the logs.

I can't connect my Threads account

Make sure you're logging in to the same Threads account you want to publish from. If the OAuth window closes without completing, your Threads account may not have API access enabled yet — Meta is rolling this out gradually. Try again in a few days, or tell us your Threads username and we'll check.

Can I use several Threads accounts?

Yes — up to 3 with Tredsy Pro (1 on the free plan). Add one in Settings → Threads accounts → Add a Threads account and sign in to it. Then switch between accounts with the avatar next to the settings button. Each account has its own posts, queue, posting slots, and stats, and new posts are written from the account you're in.

What happens to my accounts if Pro ends?

Nothing is deleted. One account keeps publishing — the one you choose — and the others are paused: you can still open them, read their stats, and write drafts, but their queue waits. Without Pro you can change the publishing account once every 30 days. Renew Pro and every account publishes again; posts whose time passed meanwhile move to the next free slots (or back to drafts if they were set for an exact time).

It says the account is already in another Tredsy profile

That Threads account was connected to a different Tredsy profile before (for example, on another phone). Tap Move to bring it here with its posts, queue, slots, and stats. The other profile keeps everything else, including its Pro subscription.

What does "Disconnect" do?

It stops Tredsy from using that account. Its posts and stats are kept, and its queue waits instead of failing. Reconnect it any time and everything picks up again. If it was your only account, you're signed out. To remove the data itself, see the data deletion page.

How do I delete my account?

In-app: Settings → Delete account. Full instructions and what gets removed are on the data deletion page.

How much does Tredsy cost?

Tredsy is free to start. Tredsy Pro (monthly or yearly, with a 7-day free trial) adds up to 3 Threads accounts, a longer queue, more AI generations, full analytics, reply boost, posting from Telegram and AI assistant connections. Prices are shown in the app.

How do I connect Claude or ChatGPT?

Add Tredsy to your assistant as a connector with the address https://api.tredsy.com/mcp and sign in with Threads. For Claude Code or Codex, use Settings → AI assistant → For developers in the app. Step-by-step guide: tredsy.com/mcp.

How do I disconnect an AI assistant?

In the app: Settings → AI assistant → Disconnect under the assistant. Its access stops immediately.

Can I export my drafts and scheduled posts?

Yes. Email us from the address tied to your Threads account with the subject "Export my Tredsy data" — we'll send a JSON dump of your posts and media URLs within 30 days (usually within a week).

I found a bug / have a feature idea

Write to [email protected] or @turopstar on Telegram with a short description and, if possible, a screenshot or screen recording. We log every report and reply when the fix ships.

Service status

If Tredsy itself seems down (login fails for everyone, the calendar won't load), check api.tredsy.com/api/health. A green {"status":"ok"} response means the backend is up — the problem is likely on the Threads side. If it's red or unreachable, we are already on it; sit tight or write to us for an ETA.